Customer Support Specialist (Support Agent)

We are BoomBit, a leading Mobile Gaming company with a global audience of millions of players and over 1 billion downloads of our games since our inception in 2010. Our main games from the BoomBit Group include Hunt Royale, Dancing Line and Ramp Car Jumping. We’re a game developer and a publisher. With over 250 employees, we cover games of nearly any genre in the free-to-play (F2P) model on iOS and Android, and also on the Nintendo Switch.

We have experts across publishing, user interface/experience (UI/UX), game design, monetisation, user acquisition (UA), creative, business intelligence (BI), quality assurance (QA), LiveOps, art and game development spread across and are continually looking to strengthen our team.

Hybrid/Remote Working

our requirements

Minimum two years of experience as a Support Specialist or a related position
Independent problem solving skills
Ability to estimate work time and efficiency
Ability to organize work
Communication skills
Advanced knowledge of English (spoken and written)
Very good ability to use the Zendesk platform
Knowledge of the game industry and terminology used by mobile game players
Knowledge of procedures for responding to the most common bugs reported by users

your responsibilities

Responding to player issues using the Zendesk platform
Preparing regular reports on work
Preparing FAQs for games in cooperation with PMs
Constant cooperation with other departments of the company

recruitment process

Apply to us
You will first need to fill out a short form. Please send along your most recent and updated resume. Let us know about your most important skills that relate to the position for which you are applying. Share your porfolio or link to repository if you have one.
Invitation
We'll contact you just right after we check if your profile fits to our job offer!
Talk with recruiter and Team Manager
The next step is a talk with representative of the HR team and manager of the team that you apply to. This is also the time that you can ask anything you want regarding the company culture, responsibilities, team that you join, or formalities. We also have a couple of questions for you regarding your technical skills, experience or projects.
Technical task (optional)
Depending on the process and needs, occasionally we will ask you to solve a short technical task. This happens mostly in case of the graphic designer procesess, user acquisition and busieness inteligence roles. You can ask about your case direclty during your first contact with BoomBit HR team.
Offer
When your recruitment process is successfully done, we'll contact you directly with proposition of the offer. We hope that you will agree to the offer and its terms so that you can join our team as soon as possible!

Apply for this offer!

What we offer

Private medical healthcare
Enjoy private medical care and get access to specialists and medical tests without long waiting times. Your health is our priority!
Sports Card
Physical activity is key to well-being and health! With our sports packages, you have access to gyms, swimming pools, and other sports facilities.
Work tools
We will provide you with everything you need to succeed in the way of hardware, as well as access to and licensing of all pertinent software.
Office in Gdańsk
Our headquarters in Gdańsk is more than just an office! We have green gardens, bike racks, and a fully equipped kitchen where you’ll always find great coffee. After a workout or bike ride, you can use our available showers. We provide free parking, and if you prefer public transport, the bus stop is just two minutes away.We are also a pet-friendly office, so you can work alongside your furry friend. And if you have a creative spirit, our 3D printer allows you to experiment and bring amazing projects to life – maybe even print something for your four-legged companion!
Remote or Hybrid Work
We offer office-based, remote, or hybrid work options.
Flexible Working Hours
Have a doctor’s appointment or need to take care of something during non-standard hours? Thanks to flexible working hours, you can balance your professional and personal life.
Knowledge sharing
We believe that the best ideas come from inspiring conversations! We organize meetings where everyone can share their knowledge, speak as a presenter, or explore new areas.
Referral Program
Do you know someone who would be a great fit for our team? Refer them for a job and receive an attractive reward!
English Course
We work in an international environment, so we offer language lessons to help you communicate more easily with colleagues from around the world.
New Ideas
Do you have an innovative idea for new services, a project, or work improvements? We’re happy to listen and help implement the best solutions!
International team
We work remotely from different countries from all around the world!
Nice perks and gadgets
On your first day at BoomBit, there will be a Welcome Package waiting for you. Then as we start working together, you will occasionally receive surprise gifts, including some very interesting gadgets!
Team Integration Budget
Teamwork and a good atmosphere are very important to us. Each team can decide how they want to spend their integration budget.
Company Events
Let’s meet not only at work! We organize team-building events, celebrate successes, and simply have a great time together.
Development Budget
Your skills matter to us! We cover the costs of training, courses, and workshops to help you grow.
Become a Trainer
Do you have valuable knowledge to share? Become an internal trainer and help others develop within the company!